Still Don't Have a Google+ Page for Your Business?

I work with hundreds of small business owners or their representatives/managers.  Throughout our various meetings during the year, we discuss their digital presence, or where they "rank" on Google.  There is so much confusion for the small business owner and they really don't have the time to constantly study and stay up to date on the changing landscape of the internet.  So, they rely heavily upon my experience, knowledge and assistance to make sure they have their bases covered online.

One thing I have identified for the majority of my clients is that they have not claimed their Google+ page.  I know, you are thinking, "What is that?"  Right?  Well, Google entered into the social media game and over the past year and a half or so Google+ has morphed into a primary player in the social media game.  Also, since it's owned by Google, it is becoming more and more critical to a small business that they have and manage their Google+ page as it is affecting the rank of their website in the organic listings and ads on the Google SERP.

So, what are the benefits to the small business owner?  Here are just a few:

• Ratings & Reviews are all linked back to a page that the business owner can manage, approve or disapprove. Any business owner will tell you that the ability to manage and respond to reviews is critical.
• Coupons & Offers can be posted and shared directly through Google and in the Google local listings through the Carousel feature.
• When searching a local business, the consumer can link directly to the Google+ page and see all those reviews and offers.
• Although Google says that having a Google+ page bears no weight in the SERP results, when logged into my Google account I see more and more Google+ posts in the SERP rankings.

So, hopefully you, as a small business owner see the benefit of claiming and managing your Google+ page.  I'm here to help and assist.  I don't profess to know everything, but I have great resources and can get answers to any questions you may like answered via this blog.

Thanks!

The Website Designer Scam

Ok, so it's happened again!! The audacity of some people never ceases to amaze me. I uncover these scammers, wannabes, whatever you want to call them so regularly you would think they would get blackballed and put out of business. Here's a little scenario to hopefully help you prevent from being ripped off! A website design company, or really someone posing to be such, attends a local networking group such as a BNI group, Chamber of Commerce gathering, Rotary, etc. They schmooze their way around, making sure to gauge the level of understanding of the business owner in all things digital. As they work the room, the narrow their focus to just a few unaware souls so they can devise their attack. Their plan... secure a contract for a new business website! Now, the business owners in their sights are unaware of the scam about to happen. They are honest, hardworking people who just want help from a knowledgable individual to help them with a business website. They are willing to invest the money to get this done but cannot usually invest heavily. So, as the conversation continues over time, days, weeks, etc., the scammer knows who he can consider a great target and he comes in for the kill! Contracts are signed, promises are made, and the business owners has such high hopes for a great, functional website that he/she would be proud to show any propsective client. He's usually been promised that his website will be on page one of the search engines and business will boom! Well, then reality sets in for the business owner. The "website company" often delays and delays work. Sometimes they will use all kinds of reasons as to why things aren't getting done... oh, we have to install software, you didn't send us what we need, etc. Then, there are the design issues. The business owner will send loads and loads of content and photos, go through interviews, etc. and then the "website company" cannot interpret the design concepts. And don't even get me started on getting them to make updates and changes!! Optimization, that's a completely different topic because they never know what optimization even means. I just hope that the small business owner will contact someone like our company for advice before signing up with any website company. This is not just to get a professional opinion, but to also prevent lost time, revenue and many headaches! We have several good, reputable alternatives we can refer them to if they do not want a site built by hibu.

How Do You Know?

Often I am working with a client to enhance and broaden their online presence.  In fact, this is an almost daily occurence.  In the course of these conversations it's rather interesting that they will get a call or email from someone out of the area promising to guarantee first position on Google for their website.  Sometimes they even get that call from a local person masquerading as a marketing professional.  Well, here's the advice I give.

• For those who are not local, that is easy.  I tell them if the person cannot walk into your office or meet you out in the public if you don't have an office, tell them to get lost!  Seriously, do you think there isn't someone in your local community or the next closest who cannot help with your online visibility?
• For that local person who can walk in, let's determine their knowlege level with a few simple questions you can ask them such as:
• What is a SERP?
• What determines ranking in Google Places?
• What is a title tag?
• What order does Google read the website?
• What is an alt tag?
• For the local person who can answer all your questions, let's talk about their experience and outcomes:
• How many current clients do you have?
• Do you have written and signed testimonial letters?
• What will you charge me for each change I want  you to make?
• How many of your current client websites rank in first position on the major search engines?
• How many of your current client websites rank on page one or two of the Google search results?
• What level of ongoing support do they offer?

This is just a brief conversation to share with you some of the things you, as a business owner, should be asking anyone who wants to manage your online visibility and presence.  If you have questions or comments, please post here or email me at lisafausey@gmail.com.

Spring Planning

Doesn't this beautiful warmer than normal weather make you want to get outside?  I know it makes me want to plant seeds, cultivate the soil, and then watch it grow.  Well, the same can be said for your business.

Let's apply the spring planting concept to business.

Farmers have been sitting for the winter, anxiously awaiting the spring thaw so they can "get back to work".  Now, that's not to say that farmers don't work year round as they certainly do.  Coming from a farm family background, I know a farmer's work is never done.  However, there is something to be said for that early March time frame when things begin to warm up and crocuses start to pop up out of the ground and bloom. 

In business, there are many industries that are sitting right now just waiting on that spring thaw for their business.  Landscape contractors, home improvement guys, deck builders, paving companies, and so many more rely on the warm months of the year to build up their winter storehouse of funds to sustain themselves through yet another winter.  So, what are you doing to prepare for Spring in 2012?

Here are a few suggestions for business owners waiting out the winter:

• Set up a schedule for your marketing and advertising now!  Do not wait until March as the phone will start ringing from your past efforts and clients and you then won't have time to spend trying to build a new customer base.  Now is the time to secure and schedule your direct mail campaign.  Now is the time to design and purchase flyers, business cards, yard signs, etc. 
• Now is the time to work with your webmaster to update your website.  Work with a reliable optimization and online marketing expert to be sure you are on page one of all the major search engines.  It can be done! If you don't have a website, contact me or someone who has built thousands of sites so you can use their expertise.  Please don't make the mistake of thinking  you can do it yourself or enlist your cousin's brother's sister's friend to do it.  It just doesn't work!!
• Now is the time to perform preventative maintenance on all your business equipment such as mowers, trucks, sprayers, power tools, etc.  Change the oil, rotate tires, and be ready to get out on the road when the customer calls.
• If you require some sort of inventory for your business such as chemicals for a pest control business, seeds, oil, small tools, etc., now is the time to purchase those and store for the busy season.  Later, you won't have to come home at 9pm and go online and place orders when you are exhausted and want to spend time with your family.
• Now is the time to go out and secure spring/summer contracts.  At the beginning of the year homeowners and business owners alike are thinking about where they will get their services this spring/summer/fall.  If you rely on such agreements, you must solicit them now via direct mail and in person. 

So, hopefully you have some ideas for your time as we wait out the rest of the winter months.  Before long Spring will be here and you will be busy.  Plan now and if you need personal assistance, feel free to contact Lisa Fausey at Lisa.Fausey@yellglobal.com for personal assistance for all your marketing, advertising and business solutions needs.

Lisa Brooks Fausey, Business Solutions Consultant